EASy Custom Messaging

EASy Custom Messaging

Software

EASy Custom Messaging™ software is a Windows® based utility that creates customized emergency messages for display on television stations using a Trilithic EASy Series EAS system.

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v 2.03

  • Added ability to periodically send custom messages to the Encoder/Decoder.
  • The periodic message priority can be configured as alert or informative. Informative priority guarantees that alert messages take precedence, it also prevents logs from being written for the message.

v 2.02

  • Added ability to upload audio files to the Encoder/Decoder via Ethernet.

v 2.01

  • Change the message abort/stop function to make it backwards compatible back to firmware version 6.61.
  • Fix the IP address edit box so that it doesn't require preceding zeros.

v 2.00

  • Expanded user password to 32 characters.
  • Updated message payloads per Encoder/Decoder version 7.00 firmware.

v 1.94

  • Formal release of EASy Custom Messaging software.

v 1.92

  • Added TCP communications, allowing messaging across a network connection.
  • Added the ability to store configuration for two different EASy Series encoder/decoders.

v 1.01

  • First release.

EAS Warranty & Return Service

Trilithic’s warranty policy for Emergency Alert Systems (EAS) Equipment extends for two (2) years from the date of shipment, If covers mistakes or deficiencies in materials and workmanship.

Exclusions from coverage are for any of the following events occurring after the product has

  • Defects or damage resulting from improper operation, storage, misuse or abuse, accident or neglect
  • Contact with liquid or extreme humidity, sand or any comparable substance, or extreme heat
  • Use of the product for any use other than those prescribed in the Trilithic operating manual for EAS equipment
  • Damage resulting from service or modifications performed by a person or firm other than Trilithic, In. or those authorized by Trilithic, Inc. to perform such service on EAS equipment, including, but not by way of limitation, any such damage resulting from installation, testing or other adjustments to hardware or software, and damage resulting from the use of accessories or peripherals not authorized by Trilithic, Inc. for use in and with its EAS equipment.

In The Event of Product Failure

If the EAS product is diagnosed as having failed for reasons other than the exclusions listed above, please call 888-895-7629 and request an RMA (Return Merchandise Authorization) number.

All returned merchandise must have the symptom clearly identified in writing, signed by the authorized representative of the sender and attached to the failed product. All returned merchandise must bear the RMA Number clearly marked in large numerals on the outside of the shipping carton.

All such failed products must be shipped to: Trilithic, Inc. 9710 Park Davis Drive, Indianapolis, IN 46235

EAS products returned without an RMA number clearly marked are subject to a twenty percent (20%) processing fee.

Extended Hardware Warranty

Trilithic, Inc. offers an optional EAS warranty period extension of two (2) years on materials and five (5) years on workmanship from the expiration of the original warranty period. This option must be exercised at the time of the original product purchase.

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